RMA / Service
Returning products for repair or service, require usage of Styromatic RMA form.
If a product is defective, either upon delivery or later during the warranty period or if you need to have performed service on your product, you are required to use our RMA form. This will give you a RMA number, which you need to use for sending the product back to us.
Please fill our this RMA form, then we will sent you the RMA number to the email-address you enter. Please fill out the RMA form for each product with full error description and with as many details as possible.
Regarding shipment of the product, it has to be packed and protected very carryfully to prevent damages during transport.
Please save the RMA number, as this is your key in cyour ontact with us regarding the RMA and it will ensure the whole proces from start the end by faster and more accurate remediation of the fault. Therefore the RMA number is a requiremnet for all products returned to Styromatic.
All RMA packages and shipment have these requirements
- Visible RMA-number written on the package.
- Package list with item-number and number of products.
- If shipment contain multiple RMAs, each product have to be marked with reference to RMA number and related fault-description in RMA form.
Conditions and charges for service and RMA.
Styromatic use our general terms of sale for charging services and RMA. Please notice these headlines:
- For products without warranty or products sent for repair, where fault can not be found, we charge a fixed servicefee of 350 dkk.
- For repair without warranty, we charge materiales and an hourly rate at 700 dkk.
- Repair of product which is covered within warranty, is only done if cost is lower then 50% of Styromatic saling price, unless it is pre-agreed. Else you will receive a creditnote for Styromatic sales price of product.
- Cost of shipment for product without warranty, is fully covered by your as customer.
- Cost of shipment for product covered by warranty is paid by the customer to Styromatic. Styromatic will pay the return-shipment.
When will my product be serviced?
When our service or RMA department receives the products, we begin immediately to work with it. Normally, all repairs are completed within 14 days.
How long an RMA number valid?
After you have received the RMA number with email, the material must be received by Styromatic within 7 days otherwise the RMA number is no longer valid. A RMA number can not be reused to obtain a new case.
Item without RMA number.
When sending products without a RMA number, these will be rejected and returned without having made service/repair, at your expense .
Link to: RMA form